Again they ask for communications and authorizations. That same day I get an email from the department that deals with the money saying in fancy words that they are withholding my money for security reasons until they can confirm some details. (by details I mean force me to show them communications between me and my clients). But then I thought it was only because I was a new customer so they had to confirm some details. I say “again” because I had the same thing with my first few small transactions. I email Wave asking what’s the deal with the money. Keep in mind that i’m a new startup that needs my money right away, or at least when promised.
WAVE INVOICING CUSTOMER SERVICE PROFESSIONAL
They clearly have no clue what it means to run a professional service. You will not find any of that in this company. Moving along to the stuff that matters even more… Customer service, honesty and professionalism. Way too annoying to work with on a daily basis for a professional company. It is slow, freezes and crashes all the time. If it “actually” worked… One sad truth about this company that you’ll notice right away is that their servers or hosting is worse than blogs were in 1980.
But the messiness is mainly from me leaping in before looking.īe aware! Let’s get straight to it. It would be nice if there were some more in-your-face tutorials, maybe some hover tips for new users. One issue I have is mostly my fault: When I first started using Wave I didn't know what I was doing, and I ended up creating a whole bunch of client and work type records unnecessarily. There are no major cons that I can think of. For the cash-strapped freelancer, that can be mana from heaven. For 1% more payment, you can transfer money within minutes. Once someone pays your invoice, the money is in Wave, and takes 2-3 days to transfer. And finally a small but really helpful feature, especially if you're a freelancer just starting out: immediate money transfers. They didn't influence my decision to sign up, but they've proven to be very useful. Wave also provides a host of reporting and tracking tools in this basic account. I've been using Wave for over 3 years, and I have never once been hit with a fee outside of the basic rates. I asked a financial advisor friend of mine before signing up, and she was pleasantly surprised by the low rates, and told me to go for it. There's no subscription or hidden fees, they just take a perfectly reasonable percentage from invoice payments. I have zero background in financial matters, and with Wave that's totally fine. Set up is really simple and the interface is user-friendly. Not only would I recommend Wave to freelancers and small businesses, I have recommended it. Always simple and smooth, and exceptional bang for the buck. As a freelancer, Wave has been indispensable to me.
WAVE INVOICING CUSTOMER SERVICE SOFTWARE
It is one of the few software tools I use regularly where I am happy to open it, and I'm happy to give them their percentage. In 3+ years I don't think I've had to contact support once, nor have I ever considered switching to other tools.
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